Terms of Service
Welcome to The Dona's Merch Shop! By using and ordering from our website, you agree to abide by our Terms of Service outlined below.
Orders & Shipping:
- We ship orders on Monday/Tuesday or Thursday/Friday.
- Please double-check your contact info to avoid any issues with your order.
- Wearable merch is created in small batches or printed on demand to minimize waste.
- Turnaround time is 1 week - 14 business days.
- FREE shipping with a $50 purchase (excluding international orders).
- Some items may ship separately; feel free to contact us at firstname.lastname@example.org for clarification.
- The vinegar-like smell or off-white residue on your shirt is from a fixation agent during the printing process; it's temporary and washes off.
- Incorrectly printed items: Contact us at email@example.com, and we'll make it right.
- Damaged items during shipping: Reach out, and we'll fix or replace them.
- Due to small batches, limited runs, and on-demand printing, we can't offer refunds or exchanges unless there's a product issue as mentioned above.
- Undeliverable packages returned due to address issues will be refunded for merchandise but not shipping. Reorder if needed.
- During hot months, we ship candles on Monday-Wednesday to prevent melting.
- For wearable merch by the holidays, order by the first week of December; for other items, order by the second week. Virtual gift cards are available year-round.
Feel free to reach out at firstname.lastname@example.org for any questions or clarifications. Thank you for being a part of The Dona's Merch Shop community!