Terms of Service

Welcome to The Dona's Merch Shop! By using and ordering from our website, you agree to abide by our Terms of Service outlined below.

Orders & Shipping:

  • We ship orders on Monday/Tuesday or Thursday/Friday.
  • Please double-check your contact info to avoid any issues with your order.
  • Wearable merch is created in small batches or printed on demand to minimize waste.
  • Turnaround time is 1 week - 14 business days.



  • FREE shipping with a $50 purchase (excluding international orders).
  • Some items may ship separately; feel free to contact us at merch@thedonasproject.com for clarification.


Shirt Odor:

  • The vinegar-like smell or off-white residue on your shirt is from a fixation agent during the printing process; it's temporary and washes off.



  • Incorrectly printed items: Contact us at merch@thedonasproject.com, and we'll make it right.
  • Damaged items during shipping: Reach out, and we'll fix or replace them.


No Refunds/Exchanges:

  • Due to small batches, limited runs, and on-demand printing, we can't offer refunds or exchanges unless there's a product issue as mentioned above.


Undeliverable Packages:

  • Undeliverable packages returned due to address issues will be refunded for merchandise but not shipping. Reorder if needed.


Candle Shipments:

  • During hot months, we ship candles on Monday-Wednesday to prevent melting.


Holiday Orders:

  • For wearable merch by the holidays, order by the first week of December; for other items, order by the second week. Virtual gift cards are available year-round.


Feel free to reach out at merch@thedonasproject.com for any questions or clarifications. Thank you for being a part of The Dona's Merch Shop community!